Last Updated: August 29, 2026
At Zeen Zari, every order is carefully checked before dispatch. We accept returns or exchanges only under the conditions mentioned below.
1. Return & Exchange Period
Return or exchange requests must be reported to Zeen Zari within 24 hours of delivery.
Requests made after 24 hours may not be accepted.
Customers are requested to inspect their parcel immediately upon delivery.
2. Eligible Cases
A return or exchange may be considered when:
The wrong product was sent.
The wrong size, color or design was sent.
The product arrived damaged.
The product has a verified manufacturing defect.
An item is missing from the order.
All requests are subject to verification and approval by Zeen Zari.
3. Unboxing Video
For damaged, defective, incorrect or missing-item claims, Zeen Zari may require a complete, continuous unboxing video. The video should clearly show the sealed parcel, shipping label, opening of the parcel and the products received.
Claims without sufficient evidence may not be accepted.
4. Change of Mind
We do not accept returns or exchanges due to change of mind, personal preference, or
simply because the customer does not like the product after receiving it. Customers should carefully review product details, photographs and measurements before placing an order.
5. Clothing Size Exchange
Size exchanges may be considered subject to availability and approval.
The item must be unused, unwashed, unaltered and free from stains, makeup, perfume or odors, with original tags and packaging where applicable. Exchange shipping charges may be payable by the customer.
6. Jewelry
Jewelry is generally not eligible for return or exchange due to change of mind, personal
preference or minor differences in appearance. Damaged, defective or incorrectly supplied jewelry may be considered for exchange if reported within 24 hours.
7. Sale Items
Sale, clearance, promotional and specially discounted items are generally not eligible for return or exchange, except in cases of a verified defect or incorrect item supplied by Zeen Zari.
8. Return Authorization
Do not send any item back without prior approval from Zeen Zari. Unauthorized returns may be refused or returned to the customer.
9. Inspection
All approved returns/exchanges are inspected after receipt. Items showing signs of wear, washing, alteration, stains, perfume, makeup, damage or missing tags may be rejected.
10. Fraudulent or Abusive Claims
Zeen Zari reserves the right to reject claims involving suspected product switching, false damage claims, false missing-item claims, intentional damage or repeated misuse of the return/exchange process.
Future COD orders may be restricted where misuse is identified.
11. Contact
WhatsApp / Phone: +92 335 3448751
Email: zeenzari.shop@gmail.com