Last Updated: August 29, 2026
At Zeen Zari, our primary resolution for eligible issues is replacement or exchange. Cash
refunds are not automatically available for every return request.
1. When a Refund May Be Considered
A refund may be considered if:
Zeen Zari sent the wrong product and a replacement is unavailable.
A product is confirmed to have a defect attributable to Zeen Zari and a suitable
replacement cannot be provided.
Zeen Zari is unable to fulfill the order after payment has been received.
Refunds are subject to verification and approval.
2. No Refund for Change of Mind
Refunds are not provided because of:
Change of mind
Personal preference
Customer no longer wanting the product
Different personal expectations
Minor differences in color or appearance
3. Refund for COD Orders
For Cash on Delivery orders, no refund is applicable before payment is made because the
customer has not made an advance payment.
Where a refund is approved after payment, Zeen Zari may request valid bank/payment details
from the customer.
4. Refund Processing
Once a refund has been approved, Zeen Zari will process it through an appropriate payment
method.
Processing time may vary depending on the payment method and banking/payment service.
5. Shipping Charges
Original delivery charges are generally non-refundable.
Where an issue is confirmed to have resulted from Zeen Zari, the appropriate shipping-cost
resolution will be determined by Zeen Zari.
6. Fraudulent Claims
Zeen Zari reserves the right to reject refunds where there is evidence or reasonable suspicion of
fraud, product switching, intentional damage or misuse of the refund/return process.
7. Contact
For refund-related queries:
WhatsApp / Phone: +92 335 3448751
Email: zeenzari.shop@gmail.com
