Customer Support Process
Last Updated: August 29, 2026
At Zeen Zari, our customer-support team is available to assist with orders, deliveries,
exchanges, product concerns and other shopping-related queries.
1. Contact Us
Customers can contact Zeen Zari through:
WhatsApp / Phone: +92 335 3448751
Email: zeenzari.shop@gmail.com
2. Please Provide Your Order Number
For order-related queries, always provide your order number so our team can locate your order
quickly.
3. For Return / Exchange Issues
Please provide:
Order number
Customer name
Phone number
Reason for request
Clear photographs where required
Complete unboxing video where applicable
4. Support Review
Our team will review the information provided and determine the appropriate next step
according to Zeen Zari's applicable policy.
Additional information or photographs/videos may be requested where necessary.
5. Return/Exchange Approval
Do not ship any product back until you receive confirmation and instructions from Zeen Zari.
Once approved, our team will provide the applicable return/exchange instructions.
6. Response Time
We aim to respond to customer queries as soon as possible during our support hours.
Response times may be longer during weekends, public holidays, sales, promotions or periods of
unusually high order volume.
7. Respectful Communication
We are committed to assisting our customers respectfully and professionally.
We ask customers to communicate respectfully with our support team. Abusive, threatening or
fraudulent communication may result in the matter being escalated and future support/orders
being restricted where appropriate.
8. Final Resolution
All return, exchange and refund requests are subject to the applicable Zeen Zari policy and
verification process.
Our support team will communicate the approved resolution to the customer.
Zeen Zari Customer Support
WhatsApp / Phone: +92 335 3448751
Email: zeenzari.shop@gmail.com
